Answers for our most
Frequently Asked Questions
General Inquiries
What methods of payment do you accept?
How to obtain my Pass / Ticket ?
Once you have completed the online purchase of your Pass / Ticket, you can come and collect it directly at Mont Cascades. Then, we will take a photo of you before printing your pass.
Please don’t throw it away, because you can reload it! Your RFID card will be reusable for the next few years.
How do RFID cards work?
The era of single use tickets will now be behind us in order to introduce rechargeable RFID cards!
Whether for seasonal passes or our tickets, access to our facilities is possible with RFID cards. Slip the card into a pocket near your abdomen on the left side.
When you are at the chairlift, control gates will automatically open as you pass. However, it is essential not to have a cell phone or keys in the same pocket because it could create interference.
If the gate does not open, step back slightly and try again by positioning your card closer to the reader. Otherwise, step away from the line and a member of our team will be available to help you outside.
Please do not throw it away. On your next visit, you can recharge it online on our website. There will be no more waiting at the ticket booth. You will be able to go to the chairlifts directly. Another good news is that the RFID card is environmentally friendly!
How to recharge my RFID card?
Whether for a daily ticket or a Season Pass, it is possible to reload your RFID card on montcascades.ca. You will have the option to associate your RFID card (WTP number) during the purchase transaction process.
Do you have charging stations for electric vehicles?
Unfortunately, we do not have charging stations at the station. The nearest charging stations are located in the municipality of Cantley, 7 minutes away (8 River Road, Cantley, Quebec, J8V 2Z9).
Seasonal Inquiries: Winter
When is my Season Pass valid?
Your Season Pass is valid depending on the type of pass you purchased. You will find all the details in the Season Passes section of our website.
What are the details on ski/snowboard classes?
Do I have to wear a helmet at all time?
Wearing a helmet is not mandatory but highly recommended. Moreover, the vast majority of skiers and snowboarders use it. In our snow parks, however, wearing a helmet is mandatory.
What equipment is allowed on the mountain?
Only skis with ejectable bindings and snowboards are allowed on the mountain.
NOT ALLOWED:
- Snowblades, snowscoot, snowskates, etc.).
- Up hill skiing is not allowed.
You must follow the instructions of the ski patrols and staff at all times.
Do you offer group rates?
We offer discounted rates for groups of 20 people or more.
A season pass is available for anyone who organizes a group outing at a very low price. For more details, please see our Group Services page.
When does the season start and end ?
The million-dollar question ! At Mont Cascades, the opening and closing dates are not set in advance; they depend on the weather. As soon as temperatures drop below -3°C, we start making snow on the mountain. Our greatest wish each year is to start the season in early December. As for the closing date, it all depends on the quality of the snow on the ground and the weather.
Is there any tubing at Mont Cascades?
Are there lockers available for rent?
Seasonal Inquiries: Summer
What are the opening hours?
WATER PARK OPENING: JUNE 12, 2026
Regular opening hours:
June 12 to July 3, 2026: 10 a.m. to 5 p.m.
July 4 to August 9, 2026: 10 a.m. to 6 p.m.
August 10 to August 30, 2026: 10 a.m. to 5 p.m.
August 31 to September 4, 2026: CLOSED
September 5 to 7, 2026: 10 a.m. to 5 p.m.
LAST DAY OF THE SEASON: September 7, 2026
Do you offer a special rate for a companion who is not swimming?
Unfortunately, no—the admission price is the same for everyone. Admission to the water park includes access to all facilities.
Persons accompanying a person with a disability may enter the park free of charge if they have an Access 2 card or a Companion Leisure Card (CAL). To get the discounted ticket, the accompanying person must present his or her Access 2/CAL card at our ticket office.
Are there any restrictions on what visitors can bring into the park?
Are water shoes allowed on the slides?
Are lockers available?
Are wetsuits allowed in the attractions?
Yes. Synthetic, form-fitting wetsuits are permitted, as long as they remain snug against the body to prevent them from riding up over the face in the water.
EXCEPT FOR THE FOLLOWING SLIDES: Vortex, Comet, and Tornado. No wetsuits are allowed for safety reasons.
