Lift Attendant – MONT CASCADES
Work location: Cantley, Quebec (on-site)
Reports to: Lift Supervisor
Type: Seasonal, part-time position
About Mont Cascades
Mont Cascades is a leading tourism and recreation destination in the National Capital Region, offering world-class skiing in winter and the region’s most popular water park in summer. The resort is on the cusp of an ambitious transformation to become a true four-season destination for recreation and outdoor activities, just minutes from downtown Ottawa. Known for exceptional family experiences, outstanding snowmaking and trail grooming, and a commitment to excellence, Mont Cascades continues to grow to provide an outstanding guest experience.
Position Summary
Reporting to the Lift Supervisor, the Lift Attendant helps ensure the safe operation of the lifts and assists guests as they load and unload. The Lift Attendant checks lift tickets, monitors operating areas, promptly reports irregularities, and follows safety instructions and emergency procedures. The role also provides courteous guest service and helps keep work areas clean.
Key Responsibilities
Lift Operations and Guest Service
•Assist guests as they safely load and unload chairlifts and other lifts, in accordance with established procedures;
•Check lift tickets at the base and ensure guests are authorized to use the lifts;
•Support the safe operation of the lifts by following the directions of the Lift Operator and Lift Supervisor;
•Provide guests with information about the lifts, trails, facilities, and resort services;
Monitoring and Emergency Procedures
•Monitor lift operations, guest movements, and the condition of loading and unloading areas;
•Identify hazards, irregularities, or unusual situations and promptly report them to the Lift Operator or Lift Supervisor on duty;
•Follow instructions and communicate emergency procedures, including in the event of an outage, accident, injury, or evacuation, as directed;
•Work with the Lift Operator and other team members to keep operations orderly and safe.
Work Area Maintenance
•Keep loading and unloading areas clean, clear, and safe;
•Clear snow and ice from the chairs when required and in accordance with safety instructions;
•Clean the work area and empty waste bins or other containers in accordance with established procedures;
•Report any maintenance needs, damage, or equipment issues that could affect safety or the smooth operation of the lifts.
Teamwork, Health and Safety
•Work closely with the Lift Operator, Lift Supervisor, and teams in other departments;
•Follow health and safety rules, work procedures, and instructions from the immediate supervisor;•
Perform other related duties as needed to meet operational requirements and as directed by the immediate supervisor.
Qualifications and Skills
•Grade 11 (Secondary V) completed or in progress;
•Previous work experience at a ski resort is an asset;
•Enjoy working with guests and be able to communicate in French and English;
•Demonstrate alertness, caution, integrity, and independence;
•Have strong guest service skills and enjoy working as part of a team;
•Be able to stand for extended periods and perform repetitive upper-body movements.
Additional Conditions and Benefits
•Seasonal, part-time position;
•Variable schedule, sometimes on call, depending on weather conditions and resort attendance;
•Availability required for evenings, weekends, and statutory holidays; longer shifts may be required during certain periods of the season;
•Work is performed primarily outdoors, in winter conditions, and with a sometimes high volume of guests;
•The position requires standing approximately 70% of the time and involves moderate physical effort and repetitive movements;
•Compensation is based on the current salary scale.
