Alertes

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Hours

Hours are subject to change due to weather conditions.

TODAY : Closed

 

 

Customer Service

Monday – Friday: 9:30am to 4:30pm

e-mail only – info@montcascades.ca

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0 CM 24 hours
0 CM 48 hours
0 CM 7 days
Open Trails (day)
0 /20
Open Trails (night)
0 /15
Open Trails
Day
Night
0 /20
0 /15
Open Chairlifts
0 /6
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Covid-19

The invaluable collaboration of customers is required to make the resort a safe place. Avoid coming to the resort if you show signs or symptoms similar to COVID-19.

Frequently used items (tables, chairs, payment terminals, ski lift safety bar, door handles, etc.) will be cleaned and disinfected regularly. Additional resources will be allocated to hygiene and sanitation.

The resort is committed to taking all necessary precautions to ensure the health and safety of its customers and staff, and will comply with each of the requirements set out in the health plan. This also relies on the collaboration of its customers to apply and respect the rules in force. Resort staff have the right to exclude any individual or group of individuals from the site who refuse to comply with health regulations, without compensation.

Usual measures

All the usual rules of distancing and hygiene apply:

 

  • Respect a distance of 2 meters between each individual.
  • Wash or disinfect hands frequently.
  • Cover your nose and mouth with your elbow to cough or sneeze.
  • Throw away facial tissues (Kleenex) immediately after use and wash hands.

 

Wearing a face cover

  • Wearing a face cover is mandatory both indoors and outdoors, at all times, regardless of the alert level. Provide 2 different face covers: one for the inside (mask suggested) and one for the outside.
  • The face covering may be a procedural mask, a homemade mask, a neck warmer, a balaclava or other well-fitting garment covering the nose and mouth. This garment should be made of at least 2 layers of close-knit fabric and be large enough to completely cover the mouth and nose.

In indoor areas (chalets, rentals, boutique, etc.): Mandatory for anyone aged 10 or over.
On lifts: Compulsory in the queue and throughout the ascent from the age of 3.
With the snow school: Compulsory for those from 3 years and older for the duration of the course including any warmup breaks.

Inter-regional travel

  • Inter-regional travel is not recommended to or from a red or orange zone, however, it is not forbidden.
  • Visitors must respect the rules applicable to their area of residence.
  • It is the responsibility of each individual to follow the Public Health guidelines.

 

Capacity of the chalets

  • The number of seats in the chalets will be reduced in order to respect distancing.
  • The world cup lodge will be reserved for the racing programs only on Saturdays and Sundays. More details from the head coaches to come.
  • In the red zone: no service will be offered in the chalets. These will only serve as a refuge to warm up. The period of use will be restricted. Access to sanitary facilities will be possible.

 

Food Service

  • In the green, yellow or orange zone: Our catering points will be open.
  • In the red zone: no catering service will be offered inside. Access to the ski chalet and its use for warmup includes permission to bring a lunch.

 

Services (Rental, Workshop, Boutique)

  • Rentals must be booked online in advance.
  • In the green, yellow or orange zone: These services will be accessible according to the station’s opening hours. Measures will be in place to limit contact and respect distancing. The equipment will be disinfected after each use.
  • In red zone, rental, Workshop and boutique stays open.
  • Seasonal rentals of equipment are permitted.

 

Lifts

  • In the green, yellow or orange zone: The use of ski lifts by members of the same household is preferred, but not mandatory. The distance of 2 meters must be respected in all lift lines.
  • In the red zone, only members of the same household may share a chair. For single users/riders, the distance of 2 meters will be respected on all types of lifts.

 

Snow School

  • Wearing a face covering is compulsory for all students aged 3 and over during lessons including any warmup breaks inside.
  • If the resort falls into the red zone during the season, the snow school will be closed. The following COVID policy would apply : click here. 

Priority to Season’s Pass Holders / Limited Ticketing

  • Season’s pass holders will have priority access to the slopes. The number of day tickets available per day will therefore be limited to avoid crowding on site. In addition, day tickets will be available for pre-purchase, online only.

 

Personal Effects in the Chalet

  • To reduce the risk of spreading the virus, facilitate the cleaning of tables and chairs and to avoid monopolizing seats, it will now be prohibited to leave personal effects in the chalet. Be prepared when you get to the resort. Change your boots at your vehicle and leave your belongings there. You will have access to it at all times. ** This is especially important on Saturdays, Sundays and during the holiday season.

 

Locker Rental

  • With a view to respecting sanitary measures, a limited number of lockers will be made available to you. We suggest that you bring as few valuables to the resort as possible.

All of the measures are subject to change without notice.

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