Snow season guarantee

 Mont Cascades Snow season guarantee

Season pass

The resort is launching the Mont Cascades Snow Season Guarantee, a program of exclusive measures for customers who have purchased their 2020-2021 ski pass.

This initiative aims to reassure customers who want to take advantage of a better rate on next winter’s season passes despite the financial and health uncertainties that hover due to COVID-19. Eligibility is automatic for all customers who have purchased a season’s pass.

Thus, subscribers who ultimately do not wish to ski in winter 2020-2021 can:

1. Postpone their season’s pass to the 2021-2022 season at no additional cost and no price increase.
2. Request a full refund of their season’s pass.

Eligibility

To be eligible, clients must:

• Have purchased their 2020-2021 season’s pass.

Refund : terms and conditions

• The reimbursement request must be made between November 1st and December 4th, 2020 by the person who paid for the passes. A form will be available on request.
• The season’s pass must not have been claimed.
• Valid for all types of season’s pass.
• An administrative fee of $ 30 + taxes will be applicable on the refund.

Credit : terms and conditions

• The request for postponement must be made between October 1st and December 4th, 2020 by the season’s pass holder. A form will be available on request.
• The deferred subscription cannot be transferred to another person.
• If the rate for the 2021-2022 season is higher, the subscriber will not have to pay the difference.
• The season’s pass must not have been claimed.
• Valid for all types of season’s pass.
• In case of postponement, the administrative fee of $ 30 + taxes will not be applicable.

In the event of a closure or interruption of the resort’s services caused by a government order, here are the terms:

** Date may be subject to changes depending on the guidelines of the maximum capacity at the resort impose Public Health.

All measures of the snow season guarantee are based on a definitive closure of the resort for the 2020-2021 season. In the event that the closure would be partial (example: opening only on January 1), the credits would be treated at the end of the season, calculated proportionally to the amount of days closed.

SNOW SCHOOL PROGRAM

If the Mont Cascades’ Snow School must cease operations due to COVID-19 once programs have started, snow school customers may request a credit note or refund pro-rated for the number of days remaining in the program.

A $30 administration fee will apply to all refunds.

No administration fee will apply for credit notes.

Credit notes will only be applied towards future Snow School products or future seasons passes.

In the event of a temporary shutdown lessons may be rescheduled to a later date in order to complete the program. Refund or credit note requests will be processed at the end of the season in order to have the exact number of days affected by the closure